CUSTOMER SERVICE

SHIPPING

All orders are shipped worldwide via our affiliate courier DHL.
Shipping costs will not be refunded by INFINITYF in case of returns.
Please be aware that we cannot deliver to post office boxes.
We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00pm (with the exception of Romanian public holidays).
The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

Our Made to Order online products are available for Pre-Order only, as they are custom made individualy for each of our online customers.
Depending on the complexity of each design, the average Made to Order products might take 3-4 weeks.
Please add 1-3 days for shipping and estimate your shipping date according to this information.
In-stock: 5-7 business days
Made To Order: 3 to 4 weeks depending on the style
Product Availability
All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the DHL website for progress on your delivery.

SHIPPING COSTS AND DELIVERY TIMES

All Shipping costs for orders over $ 500 are free of charge within the USA.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination. Please be aware that shipping times can vary depending on customs clearance.

Destination Cost
USA and Canada 22 usd
Europe, EU/Non-UE countries 18 eur
The rest of the world 29 eur

Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through DHL.
Delivery time to countries that impose customs duty is 2 to 4 business days.

Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL(Excluding USA) by your local authorities. Potential foreign bank charges have to be borne by you.

TRACK YOUR STATUS
As soon as we have shipped your order you will receive an email stating the DHL tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Shipped with DHL:

Check status of package

ORDER CANCELATION POLICY
You can cancel your order within 24h from the day you received the Order Confirmation. Any order canceled outside this time frame will lead to a 30% deduction/ per item purchased.

RETURN POLICY
RETURNS FROM EU or OUTSIDE THE EU
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 15 days of receipt.
Returns received outside the above time frame are not to be accepted.
INFINITYF will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached.
Upon receipt of any order without tags please notify us immediately (same day) if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please keep in mind that if you wish to return an item for one which is not available in stock, delivery time will be set according to the type of order you place.
The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via DHL/Fan Courier.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER

STEP 1
Using the enclosed return form, indicate which item(s) you wish to return and the reason why.

STEP 2
Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging

STEP 3
Fill in the Return Pro-Forma Invoice and Mail the package to our address bellow:
Insert address here:

Location: Bucharest, 23 A Radu Beller Street, District 1
Email: showroom@infinityf.ro

STEP 4
Drop the package off at the post office (DHL).

STEP 5
Once we have received the package, we will confirm receipt.

STEP 6
All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).

RETURN CONDITIONS

All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
Merchandise must be returned in one package. Return shipments must be made using the same service as for the original delivery DHL.
We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US. Please be aware that sales tax (VAT), customs duties and handling fees cannot be refunded. Shipping costs will not be refunded by INFINITYF in case of returns.

Customised items cannot be returned, exchanged or refunded.

REFUNDING THE PURCHASE

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible.
Please note:
The refund is always credited to the payment method with which the original purchase was made.
The refund is always credited in the same currency as the original purchase.
The refund is always credited to the purchaser’s account. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.
The time it takes to receive your refund depends on the payment method or your credit card provider.
Please be aware that sales tax (VAT), customs duties and handling fees cannot be refunded. Shipping costs will not be refunded by INFINITYF in case of returns.
If you require further assistance, please contact our Customer Service Team: E-Mail: showroom@infinityf.ro

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at showroom@infintiyf.ro.